Careers

Responsible for developing global strategic training direction and overseeing the execution of customer, sales, and team-member training programs. Creates, organizes, and delivers effective training materials and events; coordinates with third-party vendors; responsible for documentation of training activities and analysis of effectiveness related to all training programs.

Salary Range: $170,000 – $180,000 plus variable

 
General responsibilities:

• Develop and execute physician and sales training events aligned with global Commercial (Sales and Marketing) strategies
• Responsible for leading team of Clinical Training Mangers – includes developing and leading highly effective team to accomplish established goals and objectives
• Develop and maintain curriculum and supporting materials for customer education and sales training programs
• Develop expertise on company products, procedures, and disease specific clinical studies and act as a resource to customers and other company departments including Sales, Marketing, Engineering, etc.
• Identify and implement appropriate instructional procedures or methods, such as individual training, group instruction, self-study, e-learning, simulation, etc. for company products and procedures
• Formulate training policies, programs and schedules based upon knowledge of identified training needs
• Measure the impact of customer and sales training initiatives procedure adoption and clinical outcomes
• Manage budget and monthly forecast process for training initiatives
• Ensure project milestones are established and met
• Provide input into company’s strategic plan

Professional training and education responsibilities:

• Develop and Manage KOL / Training events – work with Sales and Marketing organization to develop, schedule and execute Regional and National Training programs that teach physicians to safely and effectively perform the TIF procedure.
• Develop programs to leverage peer-to-peer education to include management of the following:
  • – Consulting contracts for MD faculty
  • – Partner facilities
  • – Continuing Medical Education courses
  • – Advanced TIF training courses
• Manage and oversight of training equipment (inanimate training models, endoscopes, demo devices, etc.) used for all training initiatives
• Develop and iterate inanimate training models and demo materials
• Develop and communicate training schedule to broader Commercial organization
• Establish and manage remote customer training centers
• Maintain training records and prepare reports to evaluate performance of training team members and trainees
• Ensure EGS customer training activity is aligned with EGS Training policy

Sales / personnel training and education responsibilities:

• Develop content and coordinate schedule and agenda for new hire training programs (to include pre and post course training activity and content)
• Coordinate Field Sales Training program by collaborating with Sales leadership and Field Sales Trainers
• Monitor competitive landscape and educate company personnel on alternative treatment options

Customer engagement:

• Oversee annual customer post-market surveillance
• Collect product feedback from customers and personnel at training events and communicate feedback to Sales, Marketing and R&D

• Bachelor’s Degree plus seven or more years of leadership experience in training/sales/marketing/product development environment.
• Two or more years of demonstrated success in training program content development and implementation
• Previous Sales experience preferred
• Experience in medical device industry, specifically operating room and surgical product experience preferred
• Experience leading a team and managing people
• Strong interpersonal, team building, communication, and problem-solving skills
• Excellent project management and organizational skills
• Ability to work effectively in a changing environment
• Experience and ability to manage/coordinate multiple projects under tight deadlines
• Self-motivated and ability to work remotely with a can-do attitude
• Requires travel in North America (up to 50%)
• Requires ability to communicate clearly and effectively with all facets of the commercial organization and customers
• Proficient w/Microsoft Office Software (Word, Excel, PowerPoint, Outlook)
• Proficient with SalesForce.com