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Reports to: Vice President, Marketing and Training

Status: Regular, Full Time, Exempt

Job Summary: Responsible for developing strategic training direction and overseeing the execution of customer, sales, and team-member training programs. Creates, organizes and delivers effective training materials and events; coordinates with third-party vendors; responsible for documentation of training activities and analysis of effectiveness related to all training programs.

Position Responsibilities:

General responsibilities:

• Develop and execute physician and sales training events aligned with Commercial (Sales and Marketing) strategies
• Develop and maintain curriculum and supporting materials for customer education and sales training programs, including:
  • Pre-training activities
  • Formal training events
  • Post-training activities
  • On-going training activities
• Responsible for leading team of Clinical Training Mangers – includes hiring, coaching and development of direct reports
• Develop expertise on company products, procedures, and disease specific clinical studies and act as a resource to customers and other company departments including Sales, Marketing, Engineering, etc.
• Identify and implement appropriate instructional procedures or methods, such as individual training, group instruction, self-study, e-learning, simulation, etc. for company products and procedures
• Formulate training policies, programs and schedules based upon knowledge of identified training needs
• Manage budget and monthly forecast process for training initiatives
• Ensures project milestones are established and met
• Provide input to company’s strategic plan

Professional training and education responsibilities:

• Establish and manage remote customer trainings centers
• Establish and maintain peer-to-peer education opportunities
  • Consulting contracts for MD trainers
  • Partner facilities
  • Continuing Medical Education courses
  • Advanced TIF training courses
• Manage training equipment (inanimate training models, endoscopes, demo devices, etc.) used for all training initiatives
• Develop and iterate inanimate training models and demo materials
• Develop and communicate training schedule to broader Commercial organization
• Maintain training records and prepare reports to evaluate performance of training team members and trainees
• Develop and Manage KOL / Training events – work with Sales and Marketing organization to develop, schedule and execute Regional and National Training programs that teach physicians to safely and effectively perform the TIF procedure.
• Ensure EGS customer training activity is aligned with EGS Training policy
• Training metrics – measure impact of customer training on customer product proficiency and procedure adoption

Sales / personnel training and education responsibilities:

• Develop content and coordinate schedule and agenda for new hire training programs (to include pre and post course training activity and content)
• Coordinate Field Sales Training program by collaborating with Sales leadership and Field Sales Trainers
• Monitor competitive landscape and educate company personnel on alternative treatment options
• Training metrics – measure impact of sales training on sales force productivity

Customer engagement:

• Develop and manage and KOL Dinners, Webinars and other HCP facing events that effectively communicate clinical value proposition of the TIF procedure and drive procedure adoption.
• Plan all regional shows and events (excludes DDW, ACS, SAGES, ACG)
• Orchestrating annual user educational event(s)
• Oversee annual customer post-market surveillance
• Collect product feedback from customers and personnel at training events and communicate feedback to Sales, Marketing and R&D

Position Qualifications:

• Bachelor’s Degree
• Three or more years of demonstrated success in training program content development and implementation
• Experience in medical device industry, specifically operating room and surgical product experience preferred
• Experience leading a team and managing people
• Strong interpersonal, team building, communication and problem-solving skills
• Impeccable writing and editing skills
• Excellent project management and organizational skills
• Ability to work effectively in a changing environment
• Experience and ability to manage/coordinate multiple projects under tight deadlines
• Self-motivated and ability to work remotely with a can-do attitude
• Requires travel in North America (up to 75%)
• Requires ability to communicate clearly and effectively with all facets of the commercial organization and customers
• Proficient w/Microsoft Office Software (Word, Excel, PowerPoint, Outlook)

Equipment to be used in Performance of Job:

• Computer (laptop)/Printer and associated software
• Cell phone / smart phone device
• General office equipment

Date Posted: 2018-12-31
Valid through: 2019-12-31
EndoGastric Solutions, Inc. is a fast-growth medical technology company headquartered in Redmond, Washington. The company is revolutionizing the fields of upper gastroenterology diseases including gastroesophageal reflux disease (GERD) and other GI disorders.

Reports to: Regional Sales Manager

Field Position Currently Available:

• Based in the Seattle area covering the territory of WA, OR, ID, AK
• Based in Phoenix covering AZ, CO, N. NM, UT, E. WY
• Based in Oklahoma/Arkansas
• Based in Nashville, TN
• Based in San Francisco covering Bay area and N. CA

Job Summary: Responsible for sales and physician-support of Company products within an assigned geographic region. Responsible for all aspects related to sales including but not limited to prospecting, qualifying leads, demonstrating devices, closing orders as well as building excellent customer relations with physicians and hospital personnel.

Job Responsibilities:

• Develop sales plan and strategies for territory activities using Salesforce.com (SFDC) and Sales Process.
• Ability to develop an implementation plan with existing accounts to market a program.
• Demonstrate product, procedure and clinical knowledge by complete understanding of Company product.
• Maintain close key customer contacts to continually determine customer needs.
• Conduct sales presentations.
• Actively market the Marketing Department initiatives.
• Represent the Company at trade shows, exhibitions, training courses, conferences and events.
• Recommend product enhancements/changes based upon market feedback and increased sales potential.
• Work with and assist in developing Sales Representatives as added to Sales organization.
• Public speaking presentations to a variety of audiences.
• Other projects and assignments as required.

Position Qualifications:

• Demonstrated knowledge of surgical procedures with five or more years of medical device sales experience and ability to support procedure.
• Experience in delivery of effective technical sales presentations to medical professionals.
• Solid, documented sales success.
• Full understanding of reimbursement policy and process.
• Demonstrated interpersonal and persuasive communication skills.
• High proficiency in PC software application (Word, Excel, PowerPoint).
• Ability and willingness to undertake extensive travel.
• Ability to perform public speaking at various venues

Date Posted: 2018-12-31
Valid through: 2019-12-31
EndoGastric Solutions, Inc. is a fast-growth medical technology company headquartered in Redmond, Washington. The company is revolutionizing the fields of upper gastroenterology diseases including gastroesophageal reflux disease (GERD) and other GI disorders.